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  1. Browsec Help Center
  2. Troubleshooting

Troubleshooting

Most issues can be quickly resolved. We'll show you how.

Troubleshooting: desktop/laptop browser

  • Blank Browsec interface in Firefox
  • Just installed Browsec, where is it?
  • Not showing up in Chrome
  • Not showing up in Firefox
  • Not showing up in Opera
  • Not showing up in Microsoft Edge
See all 13 articles

Troubleshooting: Android

  • No button to get Premium
  • Where do I browse?
  • Slow connection
  • Browsec can't connect
  • Website still blocked
  • Website or app sees my location with VPN on
See all 8 articles

Troubleshooting: iOS

  • Can't see 'VPN' in the status bar
  • Where do I browse?
  • Slow connection
  • Browsec can't connect
  • Website still blocked
  • None of the above

General issues

  • Can't sign in, too many login attempts
  • Need help signing in
  • Got Premium but can't see it in Browsec
  • Buying subscription, can't pass the captcha
  • Got Premium on mobile, can't see it on the Browsec website
  • None of the above
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